FAQ

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Buyer FAQ

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Q1. All items in Ocean Boutique is pre-order?

Ans: All items in Ocean Boutique is pre-order, we will made the order to supplier once received the payment.


Q2. What can i do if my order item has no stock or stop production?

Ans: You can either change to other available item or request refund for this particular item.



Q3. How long i need to wait to received my order after payment done?

Ans: Estimate within 7 - 10 working days (not include Weekend & Public Holidays)


Q4. What should i do if i didn't received my parcel after the 10 working days?

Ans: You can call to 012-9776608 Crystal Ong for further inquiry.


Q5. Is the real item same like the picture?

Ans: All the pictures are provided directly by oversea supplier and it just for reference purpose only. The items are 95% as the picture. If there is any different between the picture and real item, we will refer the real item as standard. We didn't accept the quality issue as return or refund excuses.


Q6. Is the description measurement 100% same with real item?

Ans: Due to different measurement standard and tools by suppliers and buyers, the real item measurement may vary -/+2cm. If there is any different between the description and real item, we will refer the real item as standard. We didn't accept wrong measurement as return or refund excuses if the measurement is within the -/+2cm range.


Q7. Why sometimes the item state FREE Belt or FREE Accessories, but i didn't received the FREE Belt or Accessories when i received the order?

Ans: The FREE Belt or FREE Accessories are the FREE Gift offer by the supplier, it's limited and while stock last. We didn't accept the FREE Gift issue as return or refund excuses.


Q8. Can i exchange or return the purchased item?

Ans: We didn't allow any exchange or return for sold items due to any reason. If defect, please refer to our warranty terms and conditions.